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Policies

Late Cancellation/No Show Policy

In order to provide all of our patients with the best care, Urology Group of Western New England requires our patients to provide adequate notice for changing or cancelling an appointment. When a patient no-shows or cancels late for their appointment, another patient loses the opportunity to receive the treatment that they require. If you are unable to make your scheduled appointment, we require that you provide at least 24 BUSINESS hours’ notice. Failure to cancel or change an appointment within 24 business-hours will result in you being considered a No-Show.

  • No-show and Late cancellation of office visit appointments will incur a $50.00 Re-Booking Fee.  You are directly responsible for payment of this fee prior to any new appointment being made.  The Re-Booking Fee cannot be billed to your insurance company.

  • No-show and late cancellation of a surgical procedure 72 hours or less (3 days prior) to the scheduled date will be charged a $150 cancellation fee. If you are requesting a refund of your surgical deposit, and are with in the 3 day period, you will receive your refund less the cancellation fee.

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  • Cancellation of an in office procedure 72 hours or less (3 days prior) to the scheduled date will be charged a $100 cancellation fee. This fee is not billable to insurance, nor is it reimbursable. This fee must be paid before we can schedule any further appointments or procedures. See below list of in office procedures:      

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Appointment Timeliness Policy

To ensure that all patients receive the urological care deserve, we kindly request that you arrive on time for your scheduled appointment. If you arrive more than 10 minutes late, we may need to reschedule your visit to avoid disrupting the care of other patients. We understand that delays can happen, and we will make every effort to accommodate you when possible, but timely arrivals help us maintain a smooth and efficient schedule.

  • Botox treatment

  • Rezum procedure

  • Prostate and bladder biopsy

  • Renal/bladder/scrotal ultrasounds

  • Sacral Neuromodulation

  • Vasectomy procedure​

  • Urodynamics procedure

  • Any other minor procedure scheduled in office

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